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Roku Remote Not Working? - Get Go.roku.com/remotehelp Instruction

Roku ‘Point anywhere’ remote is a unique and different remote with various features. You can easily control your Roku device using the simple but powerful Roku remote. The Roku remote pairs with your network and you can use it just by pointing it anywhere. You don’t have to necessarily point the remote directly at your TV to make it work. Furthermore, you can also launch popular services by just using the buttons on your remote. Besides, you can just use voice commands to control your Roku device. If your Roku Enhanced Remote is not working, follow the steps in the go.roku.com/remotehelp guide to resolve it easily

Go.roku.com/remotehelp Guide



Restart your Roku Device and Re-pair the Remote

  • First, open the battery cover of the remote and remove the batteries
  • After that, remove the power cord from your Roku device and reconnect it after 5 seconds
  • Following this, when the Roku home screen appears, insert the batteries into your remote
  • Thereafter press and hold the pairing button on your Roku remote for 3 seconds or until the light on your remote starts to flicker
  • Now wait for about 30 seconds for the Roku device and the remote to pair
  • Finally, the pairing popup will appear on your Roku screen indicating that pairing is complete
  • If the pairing light doesn’t flash, try pairing it again and if the issue persists, continue with the next steps

Replace the Batteries

  • Now, to replace your batteries, open the battery cover of your remote and remove the old batteries
  • Following this, remove and re-attach the power cord to the Roku device after waiting 5 seconds
  • After the Roku screen appears, insert the new batteries in your remote
  • Thereafter press and hold the pairing button for 3 seconds till the pairing light starts to flash
  • Finally, wait about 30 seconds for the remote to pair with the network and your device
  • If the issue persists, continue with the next step

Connect your Roku Device to 5GHz Network

  • First make sure your network router supports the 5GHz option
  • On your Roku device, navigate to ‘Settings’ and then select the ‘Network’ option
  • After that, select the ‘Set up connection’ option and choose ‘Wireless
  • Finally, connect your Roku device to the 5GHz network

Change the Wireless Channel on your Router

  • On your computer or your smartphone, log into the admin tool of your router
  • In case you forgot your network credentials, you can find them on the manufacturer’s website or below your router
  • After that, find out where to change the channel and navigate there
  • Usually network routers have ‘Auto’ settings which you can change to the channel of your choice
  • Choose a channel that doesn’t overlay with other or neighboring channels
  • Subsequently, apply the above changes and save the settings
  • Finally, you have to restart your network router for the settings to come into action
  • If the issue persists, log in again and try using a different wireless channel
  • In case if you have difficulty following the steps, please contact our customer service

Replace the Roku Remote

If none of the above solutions in the go.roku.com/remotehelp guide works and your Roku remote not working, then you have to procure a replacement remote

Standard IR Remote

If you are using the standard IR remote then follow the below steps

  • Make sure you point your Roku remote directly at the TV
  • Ensure that there are no obstacles between the remote and your TV
  • If the Roku device is not responding, remove the batteries and insert them again
  • You have to insert new batteries into your Roku device if the above step doesn’t work
  • If your Roku remote still doesn’t work, replace your remote

Precautions to Take!

If your Roku remote becomes hot or warm while you are using then, follow the steps given below

  • Stop using your Roku remote immediately
  • Following this, place the Roku remote on a hard surface (tile) for some time to let it cool
  • Ensure that you don’t attempt to remove the batteries while the remote is hot

If you have any further queries regarding go.roku.com/remotehelp guide or Roku remote help, visit our website Roku.com/link and don’t hesitate to call our customer service on +1-805-254-0400 who are available 24/7.

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